Frequently Asked Questions (FAQs)

Shipping & Store


How much is shipping?

Why didn't my order come together in one package?

Do you ship internationally?

How long will my order take to be delivered?

How do I track my package?

Why can't I track my order on the website?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

What about customs charges?


Is it safe to use my credit card on your website?

Is my personal information kept private?


Payment Methods

How can I pay for my order?

What currency is displayed on the website?

How do I make payments using PayPal?



How do I order?

Oh no! I need to modify my order!

How do I know that my order has been successfully submitted?


What is the refund policy?

What if I received a damaged product?

What if there are items missing or incorrect products when I receive my order?

Is ordering online secure?