Frequently Asked Questions (FAQs)

Shipping & Store


How much is shipping?

Why didn't my order come together in one package?

Do you ship internationally?

How long will my order take to be delivered?

How do I track my package?

Why can't I track my order on the website?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

What about customs charges?


What are the recommended browsers for this site?

Is it safe to use my credit card on your website?

Is my personal information kept private?


Payment Methods

How can I pay for my order?

What currency is displayed on the website?

How do I make payments using PayPal?



How do I order?

Oh no! I need to modify my order!

How do I know that my order has been successfully submitted?


What is the refund policy?

What if I received a damaged product?

What if there are items missing or incorrect products when I receive my order?

Is ordering online secure?