Frequently Asked Questions (FAQs)

Shipping & Store

Shipping

How much is shipping?

Why didn't my order come together in one package?

Do you ship internationally?

How long will my order take to be delivered?

How do I track my package?

Why can't I track my order on the website?

Why is my shipment status not updating?

Help! There's a problem with my shipment!

What about customs charges?

Store

Is it safe to use my credit card on your website?

Is my personal information kept private?

Payment

Payment Methods

How can I pay for my order?

What currency is displayed on the website?

How do I make payments using PayPal?

Orders

Orders

How do I order?

Oh no! I need to modify my order!

How do I know that my order has been successfully submitted?

Support

What is the refund policy?

What if I received a damaged product?

What if there are items missing or incorrect products when I receive my order?

Is ordering online secure?